LONGi Green Energy Technology Co., Ltd. and its affiliates (hereinafter referred to as "LONGi", "we", "us" or "our") understand the importance of personal data to you and will do our best to protect your personal data safe and reliable. We are committed to maintaining your trust in us and abide by the following principles to protect your personal data: lawfulness, fairness and transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity and confidentiality, accountability. At the same time, we promise to take corresponding security protection measures to protect your personal data in accordance with mature security standards in the industry. Among them, Personal Data means any information relating to an identified or identifiable natural person (‘data subject’).
This policy applies to the services provided to you by LONGi through its official website or other Internet platforms (including online forms, as well as digital platforms in the form of new services/goods based on the Internet and mobile Internet in the future due to business needs or technological advancements). When you enjoy products and services through an Internet platform, the platform may have a separate privacy policy or instructions to inform you how your personal data will be collected, processed, and used on the platform, and its agreement takes precedence over this policy. If the content agreed under this policy is not stipulated in the aforementioned separate privacy policy or description, the provisions of this policy shall apply.
Through this policy, we will explain to you the purpose, method and scope of the collection and use of your personal data by our products and services, your rights to your personal data, and explain to you the security protection measures we take to protect information security. Please read this policy carefully before using the products or services we provide to understand our personal data protection practices. If you do not agree to the terms of this policy, you can click "Disagree" in the corresponding interface or directly exit to close the relevant products and services, and we will not be able to provide you with the relevant products and services at that time. If you click "Agree", it means that you are fully and clearly aware of the following information collection and use practices and the rights you have.
In this policy, the terms that require your attention will be marked in bold font to remind you of your special attention. If you have any questions, comments or suggestions about the content of this policy, you can contact us through the contact information provided in Part 10 of this policy.
This policy will help you understand the following:
I. How we collect and use your personal data
II. How we use cookies and similar technologies
III. How we retain your personal data
IV. How we entrust processing, sharing or transferring your personal data
V. How we protect your personal data
VI. Your rights regarding your personal data
VII. How we handle the personal data of minors
VIII. How your personal data is transferred globally
IX. How this policy is updated
X. How to contact us
I. How we collect and use your personal data
We collect personal data to operate more efficiently and provide you with the best possible experience. The information we collect depends on the products you use, the environment in which you interact with us, the choices you make, including your privacy settings and the product features you use.
We will only collect and use your personal data for the following purposes as described in this policy. Unless otherwise stated in this Policy or otherwise stipulated by laws and regulations, we will notify you in advance and ask for your consent when we need to use personal data for other purposes not specified in this Policy.
1. How we collect and use your personal data
1.1 Provide various functions of LONGi's official website
On LONGi's official website, we will provide you with the following services and process corresponding personal data:
（1）Contact us for service
Through this service, you can submit your request to us, and we will need you to provide and collect the following information from you, including your name, contact number, email address, role, company name and your needs, so that we can contact you and respond to your needs in a timely manner.
（2）Collaborative innovation services
If you have innovation or creativity and want to cooperate with us, you can provide information about collaborative innovation cooperation through this service, and we will need you to provide and collect the following information, including your name, contact number, email address, role, contact address, company name and innovation project information, so that we can contact you in time and evaluate the prospects of cooperation.
（3）Compliance information reporting services
Through this service, you can report violations to us, and we will need you to provide and collect the following information from you, including your name, contact information, email address, role, and information about the violations, so that we can detect and better deal with violations.
（4）subscribe
Through this service, you can obtain the latest information of LONGi in a timely manner, and we will need you to provide and collect your email address in order to send you inquiry information in a timely manner.
The above information is necessary to provide various functions or related specific services on LONGi's official website. Therefore, if you do not provide and authorize us to use the above information, we will not be able to provide the specific services under the aforementioned functions of LONGi's official website.
1.2 Provide various functions of the Internet platform
In LONGi's Internet platforms, we will provide you with relevant services and process corresponding personal data, please refer to the privacy policies of the relevant Internet platforms for details. If the content agreed under this policy is not stipulated in the aforementioned separate privacy policy or description, the provisions of this policy shall apply.
（1）Business requirements collection
If you need to inquire about product procurement, installation, franchise, after-sales and cooperation details, we will need you to provide and collect your Internet platform account ID, name, mobile phone number, email address, customer type, company, address, demand type, purchase volume, installation area, intended cooperation type and business needs, so as to contact you in a timely manner and provide relevant services.
1.3 Customer campaigns, marketing promotions, and market research
You understand and agree that we may use your personal data for customer activities, marketing and/or market research purposes during your use of our services. For example, we will use your personal data such as your name, email, and phone number to carry out customer care and marketing activities, including sending you promotional information such as new product launches, product promotions, and holiday greetings. If you do not wish to receive such pushes, you can unsubscribe by following the instructions in the relevant information or by contacting us directly.
In addition, when you participate in online or offline events held by us from time to time, we will collect and use your personal data for the purposes of this policy (such as optimizing and improving the services we provide, providing you with personalized product invitations based on your interests). We will prompt you to read this Privacy Policy, and your participation in online or offline activities will be deemed to have read and agreed to this Privacy Policy. We will handle your personal data strictly in accordance with this Privacy Policy.
1.4 Information we collect on our own initiative during your use of our products or services
In order to ensure the security of our products and services, provide better products and services, and improve the user experience, we collect some of your device information and how you and your device interact with our products and services during your use of the relevant products or services, including:
（1）Device information: In order to ensure the compatibility, quality and efficiency of better adapted web browsing services, we will automatically collect information through cookies during your use of the official website, including IP address, browser type, operating system, language settings, and screen resolution.
（2）Log information and operation records: We only collect necessary server logs to ensure website security and operation and maintenance, and do not use them for behavior tracking. Except for necessary logs, other non-essential data used for analysis, personalization or marketing will only be collected after you agree to cookies of the corresponding category. If you refuse or disable non-essential cookies, we will not collect such data or associate it across devices/services.
If a function or service is not included in the above description and your information is collected, we will explain to you the content, scope and purpose of information collection through page prompts, interactive processes, website announcements, and separate agreements to obtain your consent.
2. Exceptions to the obtaining consent for the collection and use of personal data
You are fully aware that in accordance with applicable laws, we do not need your authorization and consent to collect and use your personal data under the following circumstances:
(1) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
(2) processing is necessary for compliance with a legal obligation to which the controller is subject;
(3) processing is necessary in order to protect the vital interests of the data subject or of another natural person;
(4) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
(5) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child, and it is not apply to processing carried out by public authorities in the performance of their tasks.
II. How we use cookies and similar technologies
1. What are cookies?
A cookie is a small file or mechanism that is stored by a website server on your computer, mobile phone or other local terminal device to store and retrieve information when you log in to a website or browse web content, to collect, identify and store information when you access and use this product, usually containing identifiers, site names, and some numbers and characters. When you visit the website again, the website can identify you as a user using cookies. Our use and management of cookies are as follows.
2. Cookies and similar technologies we use
（1）We and our partners use cookies or similar tracking technologies to better understand the use of mobile software on your device, how often you use the application, events that occur within that application, cumulative usage, performance data, and where you download the application. We do not link information stored in the analytics software to any personal data you submit in the mobile application.
（2）We and our partners use cookies or similar tracking technologies to analyze trends, administer the website, track user behavior on the website, and collect demographic information about our user base as a whole.
（3）Many web browsers have a Do Not Track feature. This feature makes a "Do Not Track" request to the website. If your browser has Do Not Track enabled, then all our websites will respect your choice.
（4）Like most websites, we automatically collect certain information to analyze cumulative trends and administer our website. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, files you view on our website (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data.
（5）We work with third parties to display ads on our website or to manage our advertising on other websites. Our authorized partners may use cookies or similar tracking technologies to serve you ads based on your browsing activity and interests. If you want to opt out of interest-based advertising. Please note that you will continue to receive generic ads that are not personally targeted.
3. Clear/disable cookies
You can manage your cookie preferences on your first visit via the cookie settings banner that pops up at the bottom of the page. To change your consent, you can clear the cookies in your browser and revisit them, and you can do so within your browser's options/preferences. Here's a guide on how to do this in popular browser software:
4. More about cookies
For more information about cookies and instructions on how to set your browser to accept, delete, or disable cookies, see www.allaboutcookies.org.
III. How we retain your personal data
1. The retention period of the personal data we collect is the minimum time necessary to achieve the purposes for which it was collected as described in this policy, unless a longer retention period is required by laws and regulations. After the above retention period, we will delete or anonymize your personal data.
2. When we cease to operate some or all of our products or services for special reasons, we will promptly notify you and stop the collection and processing of personal data of the relevant products or services, and delete or anonymize the personal data we hold related to the products or services, unless otherwise stipulated by laws and regulations.
IV. How we entrust processing, share or transfer your personal data
1. Entrusted processing
In order to provide you with professional and high-quality products and services, certain specific modules or functions on LONGi's official website or various Internet platforms are actually provided by external suppliers entrusted by us. In such cases, in order to provide you with relevant services and support, we need to entrust your personal data to these external suppliers for processing.
In the case of entrusted processing, we will agree with the entrusted company and organization and individual entrusted by us to assist us in processing personal data, and supervise their personal data processing activities according to the scope of your authorization to us. If you have questions or seek complaints about the processing of personal data by these modules or features, you can contact us directly through the contact details in Section 10.
We will sign strict confidentiality agreements with vendors entrusted with the processing of your personal data, requiring them to process personal data in accordance with our requirements, this Privacy Policy, and any other relevant confidentiality and security measures.
2. Share
In order to provide you with better services, we may share your personal data from time to time with our strategic partners with whom we provide products and services. We only share personal data as necessary and subject to the purposes stated in this Privacy Policy.
We will sign strict confidentiality agreements with companies, organizations and individuals with whom we share personal data, requiring them to use personal data strictly in accordance with the purposes stated in this Privacy Policy and to take relevant confidentiality and security measures to handle personal data.
3. Transfer
We will not provide your personal data to any company, organization or individual except in the following circumstances:
(1) Provided under the condition that explicit consent is obtained. With your explicit consent, we will provide your personal data to other parties.
(2) In the case of merger, acquisition or bankruptcy liquidation, if transfer of Personal Information is involved, we will ask the transferee company or organization of your Personal Information to continue to be bound by the Privacy Policy; otherwise, additional authorization and consent will be obtained from you by said company or organization. We will fully inform you and delete or anonymize all Personal Information under our control, provided that the Personal Information transfer is not involved. Internally, the data (including user data) under the control of the companies or organizations previously acquired and merged will be processed and protected as per the equivalent standards and requirements as the data owned by us.
4. Exceptions to the provision of prior authorization and consent for sharing, transferring, or publicly disclosing personal data
You are fully aware that, in accordance with applicable law, we do not need to obtain your prior authorization and consent to share, transfer or publicly disclose your personal data in the following circumstances:
(1) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
(2) processing is necessary for compliance with a legal obligation to which the controller is subject;
(3) processing is necessary in order to protect the vital interests of the data subject or of another natural person;
(4) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
(5) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child, and it is not apply to processing carried out by public authorities in the performance of their tasks.
V. How we protect your personal data
1. How we protect your personal data
We take the security of your personal data very seriously. We have adopted multi-level protection measures such as industry-standard security technical measures and supporting organizational structure and management system to protect the personal data you provide to the greatest extent and prevent unauthorized access, public disclosure, use, modification, damage or loss of data.
In terms of data security transmission, we use cryptographic technologies such as transport layer security protocols to prevent transmission links from being eavesdropped and intercepted through HTTPS and other methods, establishing a secure privacy data environment to ensure the privacy and integrity of data.
In terms of security controls for data access and use, we have implemented strict data rights control mechanisms, adopted multi-factor authentication technology, and monitored the behavior of handling your personal data to prevent illegal access and unauthorized use of data.
2. Notification and response to personal data security incidents
Please note that while we take reasonable steps to protect your information, no website, internet transmission, computer system, or wireless connection is completely secure. In the unfortunate event of a personal data security incident, we will promptly notify you of the following incidents by email, letter, telephone, push notification, etc. in accordance with the requirements of relevant laws and regulations: the basic situation and possible impact of the security incident, the measures we have taken or will take, suggestions for you to prevent and reduce risks independently, and remedial measures for you. If it is difficult to inform the personal data subjects individually, we will make a reasonable and effective announcement. At the same time, we will also report the handling of personal data security incidents in accordance with the requirements of regulatory authorities.
Some of our Internet platforms may contain web links that are operated and maintained by third parties, but we have no control over such third parties. Please note that any information you provide to a third party will be subject to the terms of that third party's privacy policy or personal data protection policy. We recommend that you understand and ask before providing any information to third parties. We are not responsible for the content, actions, or policies of third parties.
VI. Your rights regarding your personal data
We respect your rights to your personal data. The following sets out your rights under the law and how we will protect them.
1. Right to Know
We inform you of how we process your personal data by publishing this policy and through specific announcements, SMS or email notifications as required by laws and regulations. We are committed to being transparent about the use of your information. You can learn about the collection and use of your personal data by regularly reviewing this Policy, receiving emails and text messages explaining updates to the Privacy Policy, and contacting us through the means disclosed in this Policy.
2. Right to Access
You can directly inquire about or access your personal data in our product or service interface, including you can log in to your account at any time through the relevant product page to access the personal data related to your account.
If you are unable to access or access your personal data on your own, or if you encounter any problems in exercising your data access rights, you may contact us and request access to your personal data as disclosed in this Policy.
3. Right to correct
When you discover that the personal data we process about you is incorrect or incomplete, you have the right to request us to make corrections or supplements. For some of your personal data, you can directly correct or modify it on the relevant function page of the product or service.
For personal data that has not been provided to you through self-modification channels, you may contact us and request correction or supplementation of your personal data through the methods disclosed in this policy.
4. Right to delete
You may choose to delete certain personal data you have provided to us. For some of your personal data, you can delete it directly on the relevant function page of the product or service.
For personal data that has not been provided to you through self-deletion channels, or if we collect and use your personal data in violation of our agreement with you, you can contact us and request us to delete your personal data through the methods disclosed in this policy.
5. Right to Object
You have the right to object at any time to the processing of your personal data based on our legitimate interests or for direct marketing purposes. We will stop processing your data unless we can demonstrate compelling legitimate grounds or it is required for legal claims.
6. Right to Restrict Processing
You have the right to request that we temporarily restrict the processing of your personal data in certain circumstances, such as when you contest its accuracy, object to the processing, or believe the processing is unlawful but oppose erasure.
7. Right to Data Portability
You may request to receive the personal information you provided to us in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller where processing is based on consent or contract and carried out by automated means.
8. Right to withdraw consent
To function properly, each service requires some basic Personal Information (see "How We Collect and Use Your Personal Information" of this Policy). You may change the scope of your authorization to us to continue collecting Personal Information, or withdraw your authorization by deleting information, disabling device permission settings, changing related product or function settings pages, cancelling your account, etc. If you withdraw your consent, we will no longer be able to provide you with the corresponding service for which you have withdrawn your consent. Once you have withdrawn your consent, we will no longer process the corresponding Personal Information. But your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent prior to the withdrawal.
9. Right to complain
You have the right to contact us and file service complaints in the manner disclosed in this Policy. We will respond within 15 days from the date of receipt of your complaint. If you are dissatisfied with our response, especially if our handling of Personal Information damages your legal rights, you can also file a complaint or report to the regulatory authorities, or file a lawsuit in a court with jurisdiction.
10. Respond to your above request
To protect the security of your account and personal data, we will verify your identity (such as asking you to provide a written request or other reasonable means) before processing your request when you make such a request to us. If you have any questions, please contact us using the contact details set out in Part 10 of this Privacy Policy.
In principle, we will not charge a fee for your reasonable request, but we will charge a certain cost fee for repeated requests that exceed reasonable limits. We may reject requests that are unwarranted and repetitive, require excessive technical means (e.g., to develop a new system or fundamentally change existing practices), pose a risk to the legitimate rights and interests of others, or are highly impractical, such as involving information stored on backup tapes.
Please understand that due to technical limitations, legal or regulatory requirements, we may not be able to meet all your requirements, and we will provide feedback within 30 days. At the same time, we will continue to optimize our products and services to protect your rights.
VII. How we handle the personal data of minors
Our products, websites, and services are not directed to minors, and we do not collect or use minors ' personal data. If we have collected personal data from minors on occasional occasions, we will try to delete the information as soon as possible after verification. If you find that we have collected personal data from minors in the process of using our products and services, please contact us through the contact information published in this Privacy Policy, and we will promptly verify after receiving your notice and delete the relevant information in a timely manner after verification.
VIII. How your personal data is transferred globally
The personal data we collecting and generating will be stored locally and will not be transferred to or accessed from foreign jurisdictions.
If we really need to transfer your personal data overseas due to specific business needs, we will comply with the requirements of laws, regulations and regulatory authorities, and inform you of the name, contact information, processing purpose, processing method, type of personal data, and the methods and procedures in which you can exercise relevant rights with the overseas recipient in the relevant service agreement or the authorization agreement on the specific function page, and obtain your consent (if applicable). Before providing your personal data overseas, we will take measures (such as security assessment, entering into a contract with the overseas recipient) to ensure an adequate level of protection.
IX. How this policy is updated
This Policy is subject to updates or revisions from time to time, but we will not diminish your rights under this policy without your express consent. If this policy is changed, we will publish the latest version on this website. For significant changes to the privacy policy, we will send you change notifications through various channels, such as posting notices on our website or pushing notifications to your device. We will archive the old versions of this policy for your reference.
If you do not agree to the above privacy policy, we will not be able to collect and use the information necessary to provide the service, so that we will not be able to provide you with the normal service.
This policy is effective as of the date of update.
Last updated: October 28, 2025
X. How to contact us:
If you have complaints and reports about personal data protection, or if you have any questions, comments or suggestions regarding this Privacy Policy and your information, as well as questions about LONGi's privacy measures, please contact us through the following contact information, and we will handle and provide feedback in a timely manner in accordance with laws and regulations:
Email: privacy@longi.com
Telephone: +86-29-81566686
Fax: +86-29-81566685
Regular mail: LONGi Green Energy Technology Co., Ltd., No. 388 Aerospace Middle Road, Chang'an District, Xi'an, Shaanxi Province, China